Terms of trade
General terms and conditions
As a customer you have the right to acquire information about your personal information in agreement with current legislation. You also have the right to ask to have your personal information changed or deleted.
If you have any questions please write to our customer service, which aims to reply within 48 working hours.
Agreement of purchase
The prices do not include shipping. Shipping costs are added at checkout, before you finalise your purchase.
Shipping and delivery
Delivery times and rates
With orders, where we have all items in stock, we normally ship within two to five business days. If an ordered item is not in stock, this will have to be ordered from our supplier. When the item has arrived at our warehouse, our ordinary shipping time applies. On bank holidays and on event days like Black Friday, shipping times may be affected, which we will, as far as possible, announce here on the site.
When your order is sent to our warehouse, you will receive a delivery message via e-mail. In this delivery message you will find a tracking link enabling you to follow your order from our warehouse to your place of delivery or to your home.
You will be notified via a text message, when your order/orders can be collected, or when you may expect a home delivery. Your order may arrive at the pickup point in more than one delivery, but you can always trace your order via the carrier’s website.
Unclaimed packages and failed delivery attempts
Right of cancellation and return
Your right of cancellation
If you regret your purchase before your order has been processed at our warehouse, please contact customer service. If you regret your purchase after the processing of your order has begun, the order will be shipped. If this is the case, we would highly appreciate it, if you will contact our customer service, so we may register that you do not want to collect or receive the order. Then it can be returned to our warehouse.
If you are not happy with an item that you have purchased, you may return it and get a refund. You will cover the return shipping yourself.
After notifying us that you want to return your purchase, you have fourteen days in which to return the item(s) to us.
If you have purchased several items from us, you may choose to return one or more items, even though they are part of one order.
If you receive your order and wish to return it, please use this returns form:
Condition of the item
The item must be returned in its original packaging. If the original packaging is missing or is damaged by stickers or other things, this may result in a depreciation of the item.
Depreciation of the item
We will assess each returned item separately.
Processing time and refunds
The money will be refunded via the same means of payment used by you when ordering.
We can withhold the payment, until we have received the item, unless you send us documentation that you have returned it.
When we complete the refund, the money will be in your account within one to three banking days.
In the event of a complaint the defect must be reported as soon as possible, or as soon as it is detected. If you report the item’s defect within two months after discovering the defect or should have detected the defect, this is always regarded as within reasonable time. We strongly recommend, however, that you check the item as soon as possible after receiving it, so any defect can be detected at once, and there can be no doubt that the damage has not happened after you have received the item. When a complaint is accepted, we, as retailer, are responsible for all costs related to the returning of the item, including all shipping costs.
This goes for both visible and hidden transport damage. If the damage is visible, you should report this directly to the carrier upon receipt of the shipment. Ask the carrier to make a note about the damage on your copy of the consignment note. Please remember to always keep the packaging, so the complaint can be handled correctly.
In the event of a faulty delivery, clausdalby.dk should be notified as soon as possible.
We furthermore collaborate with a number of third parties, which store and process data.
These approved third parties solely treat information on our behalf and may not use them for their own purposes.
We only collaborate with data processors in the EU or in countries, which offer your data sufficient protection.
Forlaget Klematis A/S is responsible for data from clausdalby.dk. You are always entitled to send us your objections against the registration. You are also entitled to get insight into what information is registered about you. These rights are yours according to the Danish Data Protection Act.
Please contact our customer service for matters concerning this: [email protected].
Right of appeal
If we are not able to find a solution, you can send a complaint to:
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